At k1gmae, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from Pakistani players, how we use it, who we share it with, how we protect it, and what rights you have over your own information. Please read this document carefully before using k1gmae.
Six core principles guide every data decision k1gmae makes. These are plain-language summaries — the full legal detail follows in the policy sections below.
Every piece of data transmitted between your browser or mobile device and k1gmae's servers is protected by industry-standard 256-bit SSL encryption. This includes your login credentials, payment details, and all account activity. k1gmae does not transmit personal data in plain text under any circumstances.
k1gmae does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is never monetised. Data is shared only with vetted service providers who are contractually bound to use it solely for the purpose of supporting k1gmae's platform operations.
k1gmae stores your personal data on hardened servers with restricted access controls, regular security audits, and penetration testing. Access to personal data within k1gmae's organisation is limited to staff with a verified operational need, and all access is logged and monitored.
You have the right to access, correct, restrict, port, or request deletion of your personal data held by k1gmae. These rights can be exercised at any time by contacting k1gmae's support team. k1gmae commits to responding to all data rights requests within 30 days of receipt.
k1gmae uses cookies and similar tracking technologies only for session management, security, and performance analytics. We do not use third-party advertising trackers or behavioural profiling cookies. You can manage cookie preferences through your browser settings without affecting core platform functionality.
In the unlikely event of a data security breach that affects your personal data, k1gmae will notify affected players via their registered email address within 72 hours of becoming aware of the breach. k1gmae will provide details of what data was affected and what steps are being taken to address the incident.
k1gmae operates the online gaming platform accessible at k1gmae.net and associated mobile-optimised interfaces (collectively, the "Platform"). For the purposes of this Privacy Policy, k1gmae is the data controller — meaning we determine the purposes and means of processing personal data collected through the Platform.
This Privacy Policy applies to all users of k1gmae, including registered account holders, prospective players browsing the Platform, and any individual whose personal data is processed in connection with k1gmae's services. It covers all personal data processing activities whether conducted through the website, mobile browser, or any application associated with k1gmae.
This Privacy Policy is incorporated by reference into k1gmae's Terms & Conditions. By accepting the Terms & Conditions, you also confirm acceptance of this Privacy Policy. Where any conflict exists between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
k1gmae collects the following categories of personal data from players:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, photograph | Account registration, age & identity verification (KYC) |
| Contact Data | Mobile number, email address, city of residence | Account communication, support, notifications |
| Financial Data | JazzCash/EasyPaisa account number, bank account details, transaction history in PKR | Deposit & withdrawal processing, fraud prevention, AML compliance |
| Gaming Activity Data | Bet history, game sessions, win/loss records, bonus usage, cricket and PSL betting activity | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support emails, complaint records | Customer support, quality assurance, dispute resolution |
| Preference Data | Language preference (Urdu/English), notification settings, responsible gaming limits | Platform personalisation, responsible gaming compliance |
k1gmae does not collect special category data (such as health data, religious beliefs, or political opinions) unless it is voluntarily provided by a player in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for the purpose of delivering that support.
k1gmae collects personal data through the following means:
k1gmae does not purchase personal data lists from data brokers or other third parties. All personal data we hold was either directly provided by you or generated through your use of our Platform.
k1gmae uses your personal data for the following specific purposes:
k1gmae does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, with the exception of automated fraud scoring systems that may temporarily restrict account access pending manual review.
k1gmae processes your personal data on the following legal bases:
k1gmae shares your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
No data selling — ever. k1gmae does not sell, rent, lease, or otherwise commercially exploit your personal data to any third party. All third parties who receive your data are bound by contractual data processing agreements that restrict their use of that data to the specific purpose for which it was shared.
As an internationally licensed online gaming platform, k1gmae may process or store certain categories of your data on servers or through service providers located outside Pakistan. Where such international transfers occur, k1gmae ensures that appropriate safeguards are in place to protect your personal data, including:
In all cases, the security and privacy protections described in this Policy apply to your personal data regardless of where it is physically stored or processed.
k1gmae retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML/KYC regulatory compliance |
| Transaction records (PKR) | 5 years from transaction date | Financial record-keeping obligations |
| Gaming activity logs | 3 years from date of activity | Dispute resolution, responsible gaming monitoring |
| Support communications | 2 years from last interaction | Quality assurance, dispute resolution |
| Self-exclusion records | Indefinitely (or as specified) | Preventing re-registration of self-excluded players |
| Marketing consent records | Until consent is withdrawn, plus 1 year | Demonstrating consent compliance |
When personal data is no longer required for any of the above purposes, k1gmae will securely delete or anonymise it in accordance with our internal data destruction procedures.
k1gmae uses cookies and similar technologies (including local storage and session tokens) on the Platform. These are categorised as follows:
k1gmae does not use advertising cookies, cross-site tracking pixels, or third-party behavioural profiling technologies. You can manage or clear cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your k1gmae account.
k1gmae respects your rights over your personal data. You may exercise any of the following rights at any time by contacting k1gmae support:
Request a copy of all personal data k1gmae holds about you, along with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data k1gmae holds about you. Some corrections require re-verification of identity documents.
Request deletion of your personal data where k1gmae no longer has a legal or contractual basis for holding it. Note that regulatory retention obligations may limit the extent to which deletion requests can be fulfilled.
Request that k1gmae restricts processing of your data — for example, while a rectification request is being assessed, or where you dispute the legal basis for processing.
Request a structured, machine-readable export of the personal data you have provided to k1gmae, where processing is based on consent or contractual necessity.
Object to k1gmae's processing of your personal data based on legitimate interests, including profiling for responsible gaming purposes. k1gmae will cease such processing unless compelling legitimate grounds override your interests.
Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing. Update preferences in your account settings or contact support.
k1gmae will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, k1gmae may extend this period by a further 60 days, in which case you will be notified within the initial 30-day window.
k1gmae's Platform is strictly for adults aged 21 and over. k1gmae does not knowingly collect personal data from individuals under the age of 21. Age verification using a valid Pakistani CNIC is a mandatory step in the account verification process, and accounts where age verification cannot be completed will be suspended pending investigation.
If k1gmae becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to:
If you believe that a minor has registered or accessed a k1gmae account, please contact k1gmae support immediately via live chat so that the matter can be addressed without delay.
k1gmae implements a multi-layered approach to data security, including the following technical and organisational measures:
Your responsibility: k1gmae's security measures protect data on our side of the connection. You are responsible for keeping your k1gmae login credentials confidential and for ensuring your own devices are secure. k1gmae will never ask for your password. If you receive any communication claiming to be from k1gmae and asking for your password, please report it to our support team immediately — it is a phishing attempt.
k1gmae reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. When material changes are made, k1gmae will:
For non-material changes — such as typographical corrections or clarifications that do not alter the substance of any data processing activity — k1gmae may update this Policy without advance notice. Your continued use of the Platform following any change to this Privacy Policy constitutes acceptance of the revised terms.
k1gmae recommends that players review this Privacy Policy periodically to stay informed about how their data is being processed. If you disagree with any change to this Policy, you should stop using the Platform and request account closure through k1gmae support.
For all privacy-related enquiries — including exercising your data rights, raising a data protection concern, or making a formal privacy complaint — please contact k1gmae through the following channels:
k1gmae commits to acknowledging all formal privacy complaints within 48 hours and providing a substantive response within 30 days. Where a complaint involves a complex data investigation, k1gmae will keep you informed of progress throughout the process.
k1gmae takes every privacy concern seriously. If you are not satisfied with k1gmae's response to a privacy complaint, you retain the right to escalate your complaint to the relevant data protection supervisory authority applicable under k1gmae's operating licence and applicable international data protection frameworks.
From Karachi to Lahore to Islamabad, Pakistani players trust k1gmae with their data. SSL encryption, zero data selling, and 24/7 Urdu-English support — all backed by this transparent Privacy Policy.